Delivery & Returns
4. The delivery
4a- Delivery within mainland UK is free of charge for orders with a value in excess of the normal minimum amount. All other deliveries, including those from overseas, are charged at the current rates plus VAT (where applicable) An extra cost could apply over long distances, this in accordance with the goods to be delivered. Customers outside the UK who arrange their own delivery, are responsible for the payment of any applicable VAT and duty (or their equivalent) in the country of delivery.
4b-The customer should understand that the fine wine is not returnable and is not refundable after reception into a private residence or any other building regardless of it's suitability for the storage of wine. The liability for the Goods (in respect of loss or damage or otherwise) shall pass to the Buyer upon delivery.
4c- Claims for breakages, and missing bottles must be notified in writing on the consignment note at the time of delivery. Please inform us immediately of any damage or loss, in order to speed up and facilitate your claim. Non-delivery or claims must be notified to us in writing within 14 days of the notified date of dispatch. Any failure to comply with this will result in the rejection of any claim;
subject always the statutory rights of the Buyer. The Customer must retain breakages and accompanying packaging for examination by Dominique Ritorto or its agent.
4d- Claims for un-drinkable wine, are at the discretion of Dominique Ritorto . Any claims must be notified within 14 days of the notified date of dispatch. Any failure to do this will result in the rejection of any claim; subject always to the statutory rights of the Buyer. The Customer must retain breakages and accompanying packaging for examination by Dominique Ritorto or its agent.
4e- Wine bought in primeur will be delivered to the buyer or preferred storage, selected by the buyer, free of charge although eventual charges could apply on some deliveries in accordance with the goods and the distance. The wines delivery will commence when the wine arrives in the country. The primeur period could last 1 to 3 years, even more on some exceptional wine.